Returns & Exchanges
At Rider Shop HK, we want you to be completely satisfied with your purchase. If your gear doesn't fit or meet your expectations, you can return or exchange eligible items within 14 days of receipt.
Initiate Your Request
Contact our customer support team via email or WhatsApp with your order number and the reason for the return or exchange.
Prepare the Package
Ensure the items are in their original, unused condition with all tags and packaging intact to qualify for a full refund.
Ship the Item
Drop off your package at any SF Express service point or arrange for a courier pickup to our designated warehouse address in Kowloon.
Receive Refund or Exchange
Once our team inspects the returned goods, we will process your refund to the original payment method or ship out your replacement item within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing